Terms and conditions of use

1. General information

Hereinafter referred to as COMPANY, SC. Iris Service Ciuc SA, headquartered in Vanatorilor Street, nr.4, Miercurea Ciuc, Harghita County, registered at ONRC under no. J19 / 195/1991, unique registration code RO527397.

Virtual store SITE https://irislemn.ro/webshop

1.1 Use of this Site including visiting it regular, occasional or isolated, creating an Account, making purchases through it, implies the user's or customer's adherence to these terms and conditions unless the content has no separate conditions of use formulated.

1.2 The document and the information provided by the Company on the Site will form the basis of the Contract and establish the terms and conditions of use of the site / content / service by the user or customer, if he does not have another valid use agreement , concluded between the Company and it.

1.3 Access to the service is made exclusively by accessing the site https://irislemn.ro/webshop

1.4 By registering an Order on the Site, the Customer or the User agrees with the form of communication (telephone or e-mail) through which the Company carries out its commercial operations.

1.5 By using the site / content / service, the User or Customer is solely responsible for all activities arising from its use. He is also liable for any material, intellectual or electronic damages or of any other nature caused to the site, content, service, Company or any third party with whom the Company has concluded contracts, in accordance with the Romanian legislation in use.

General Notions and Definitions

SITE - irislemn.ro/webshop

CONTENT: - all the information on the SITE that can be visited, viewed or otherwise accessed by using a computer, tablet, mobile..etc

- the content of any newsletter or e-mail sent to its USERS or CLIENTS by the Company, by electronic means and / or any other available means of communication;

SERVICE - the e-commerce service conducted exclusively on the publicly available portions of the SITE, in the sense of granting the CLIENT the possibility to contract products and / or services using exclusively electronic means.

USER - The natural or legal person of public or private law who has or obtains access to the CONTENT, by any means of communication (electronic, etc.) or based on a user agreement, without requiring an account.

ACCOUNT - the set consisting of an e-mail address and a password that allow a single USER access to restricted areas of the SITE through which access to the SERVICE is made.

CLIENT - The natural or legal person of public or private law who has or obtains access to the CONTENT and SERVICE, by any means (electronic, telephone, etc.) or based on an agreement of use between the COMPANY and it, or the natural or legal person who benefits from the products and / or services offered and purchased by him by using the SERVICE

DOCUMENT - this Terms and Conditions

NEWSLETTER - the means of periodic information, exclusively electronic, on the products, services and / or promotions carried out by the COMPANY during a certain period, without any commitment on the part of the Company, with reference to the information contained therein.

TRANSACTION - collection or reimbursement of an amount resulting from the sale of a product / given by the COMPANY, to the Customer, by using the services of the approved card processor, regardless of the delivery method.

DISTANCE CONTRACT - according to the definition contained in O.G. 130/2000 art. 2 lit.a.

ORDER - an electronic document that intervenes as a form of communication between Seller and Buyer

CART - section that allows the Buyer / User to add Goods or Services

GOODS AND SERVICES - any product or service listed on the Site

SPECIFICATIONS - all specifications and / or descriptions of the Goods and Services as specified in their description.

2. Site Content, Property Rights

2.1 The content, as defined in the preamble, including but not limited to logos, commercial symbols, stylized representations, still images, dynamic images, text and / or multimedia content presented on the site are the intellectual property of the Company, all rights reserved.

2.2 The Customer or User is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any Content in any context other than the original intended by the Company, include any Content outside the Site, the removal of the signs that signify the copyright of the Company over the Content as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of the Company.

2.3 No content transmitted to the User or Customer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and / or viewing, not constitutes a contractual obligation on the part of the Company and / or the employee of the Company who mediated the transfer of content.

2.4 The User or the Customer may copy, transfer and / or use content only for personal or non-commercial purposes, any use for purposes other than those expressly permitted by the document or the User Agreement that accompanies it, if any, is prohibited.

3. Contact information

3.1 Correspondence address, Vanatorilor Street, nr.4, 530144, Miercurea Ciuc, Harghita County,

phone number: 0730 069 256,

e-mail address: aberenyi@irislemn.ro,

or through the contact form https://irislemn.ro/webshop/ro/contact.

3.2 By using the contact form or the Client Account on the site, the User or the Client allows the Company to contact him by any available means including electronic means.

3.3 The partial or complete completion of the contact form and its sending does not represent in any way a commitment on the part of the Company to contact the User or the Client.

3.4 The company reserves the right not to respond to all requests of any kind, received by any means of communication (electronic, telephone, etc.). Exceptions are requests / notifications regarding the Protection of personal data.

4 Order

4.1 The Client or the User can place Orders on the Site, by adding the desired Goods to the shopping cart, following to complete the Order by making the payment in one of the indicated ways. Adding a Product to the shopping cart, in the absence of completing the Order, does not means the registration of an order, nor the automatic reservation of the Product.

4.2 By completing the order, the Customer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order. The completion of the order is named in this document, Order Issued.

4.3 By completing the Order, the Customer or the User agrees that the Company may contact him, by any available means, agreed, in any situation where it is necessary to contact the Buyer.

4.4 The Company may automatically terminate the order placed by the Customer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other, in the following cases:

- non-acceptance by the issuing bank of the Buyer's card, of the transaction, in case of online payment,

-invalidation of the transaction by the card processor approved by the Company, in case of online payment,

-the data provided by the Client or User on the Site are incomplete and / or incorrect.

5. Returns.

5.1 According to article 9 par. 1 of the Government Ordinance no. 34 of June 12, 2014 on consumer rights in contracts concluded with professionals, you have the right to withdraw from contracts concluded at a distance, without specifying the reasons, within 14 days from the date of your or a third party, other than the carrier, indicated by you, entry in physical possession of the products / last product.

5.2 In order to exercise your right of withdrawal you must inform us of your decision to withdraw from this contract, through the contact form, e-mail, or by telephone, registering a return request.

5.3 The company will refund any amount we have received from you, except for the additional costs caused by the fact that you have chosen adifferent delivery method than the cheapest standard delivery type offered by us, without undue delay and in any case , no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another refund method; In any case, you will not be charged any fees as a result of such a refund.

5.4 Ship the products or hand them directly to us at STR. VANATORILOR 4 Code 530144, Miercurea-Ciuc, Harghita, without unjustified delays and, in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal. The deadline is met if the products are sent back before the expiration of the 14-day period.

5.5 The direct cost of returning the products will be borne by the customer or the user. You are only responsable for reducing the value of products resulting from handling, other than those necessary to determine the nature, quality and operation of products. Our operators will support you in choosing how to return and will provide you with the necessary details regarding the shipping address of the products, packaging or contacting the courier company.

6 Confidentiality.

6.1 The company complies with the laws in force on data confidentiality and undertakes not to transmit the personal data of site users to third parties and to use them only for the purpose of establishing contact with its customers, as well as for informing them on issues related to the operation of the site.

6.2 We do not encourage SPAM, we do not provide your contact details to third parties (individuals or legal entities), we do not sell, we do not offer, we do not exchange e-mail addresses, we do not disclose your e-mail address to other people who access the pages of the site without your explicit consent.

7. Warranties

7.1. All the Goods sold by the Company benefit from guarantee conditions in accordance with the legislation in force and the commercial policies of the producers. The goods are new in the original packaging.

7.2 All additional specific information regarding the warranty of the Products, including, but not limited to, the terms and conditions of use, can be found in the Warranty Certificate of each product.

8. Processing of personal data

8.1. please read the Privacy Policy regarding the processing of personal data, https://irislemn.ro/webshop/en/content/7-gdpr which is part of this Document.

9. Cookies usage policy

9.1 Please read the https://irislemn.ro/webshop/en/content/8-cookie-utilization , which is part of this Document.

10. Major force

10.1 Except in cases not expressly provided otherwise, none of the parts of a contract concluded in accordance with this Regulation, which is still in progress, shall be liable for non-performance on time and / or properly, in whole or in part, of any of the obligations incumbent on them under the contract, if the non-execution of the respective obligation was caused by an event of major force.

10.2 If within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim the other damages.

11. Litigations

11.1 This document has been drafted and will be interpreted in accordance with Romanian law. Any disputes between the Seller and the Customer or User will be settled amicably or, if this is not possible, the disputes will be resolved by the Romanian competent courts.

12. Final dispositions

12.1 The Company reserves the right to make any changes to these stipulations, as well as any changes to the site / its structure / service, including changes that may affect the site and / or any content without prior notice to the User or Customer .

12.2 The company is not responsible for any errors that appear on the site for any reason, including due to changes, settings, etc., which are not made by the site administrator.